Refund and Returns Policy
Your rights (the important bit)
This policy follows UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
Nothing here affects your legal rights
New Items
Changed your mind? No problem
You have 14 days from delivery to let us know you want to return an item
You then have another 14 days to send it back
Items must be:
• Unused
• In original condition
• With original packaging where possible
We’ll refund:
• The item price
• The original standard delivery cost
• Refunds are processed within 14 days of receiving the return
• Return postage is the customer’s responsibility unless stated otherwise
Faulty, damaged, or not as described
• Let us know within 30 days of delivery for a full refund
• After 30 days (and up to 6 months), we’ll usually offer a repair or replacement first
• If that’s not possible, you’ll receive a refund
• We’ll always cover return postage for faulty or incorrect items
Second-Hand (Used) Items
What to expect
All second-hand items are sold as used and may show signs of wear
Any major flaws or defects are clearly listed on the product page
Changed your mind
We don’t accept change-of-mind returns on second-hand items unless stated otherwise
This helps keep prices fair and transparent
Faulty or not as described
You can request a refund within 30 days of delivery
Items must:
• Match their description
• Be fit for purpose, considering their age and condition
• We’ll cover return postage if the item is confirmed faulty or misdescribed